1. All of our products are made from natural raw materials. Due to the inherent uniqueness of raw stones, each product will feature slight variations in color, texture, size, and inclusions. These natural differences are what make each piece truly one-of-a-kind and should not be considered a defect. This is the unique charm of all natural stone products.

2. Please carefully check the size, type, and other details listed on the product page before placing an order. We also offer personalized customization services for styles and sizes. If you have any questions, please feel free to contact us.

3. Please avoid collisions, drops, prolonged exposure to sunlight, and contact with chemicals (such as perfume, detergent, etc.) while wearing. After wearing, please wipe the product gently with a soft cloth to help extend its lifespan and maintain its natural beauty.

4. For product cleansing, please refer to the instructions on the card inside the package.

5. We offer worldwide shipping. Free shipping on orders over $150. Please allow 3-7 business days for processing due to the handmade nature of our products. Shipping times vary by country and may take 3-10 business days, depending on factors such as public holidays and destination regions. You can track your order’s shipping details in the order details section.

6. For more information about refunds, please refer to our Refund Policy.

Thank you for choosing Lucky Crystals!